TICKETS - ALL

Total #

150

Time to
Diagnose

0.0

Time to
Resolve

0.0

NEW

Expedited Rush

In Progress

Scheduled

Waiting on Customer

Waiting for Parts

Needs Update

Payment / Pickup

Customer Reply

Pending Admin

#265438

Lenovo Desktop | Cant Login

JJared M

8 hours

#265437

Diagnostic: Alienware - No Boot

LLogan

8 hours

#265436

Lenovo Laptop - No Post

DDillon

9 hours

#265433

Kathy's Workstation Bad Storage Drive

JJustin

11 hours

#265431

Inspection - Dell Desktop - Remote software/malware

CChris

12 hours

#265430

Acer ROG - Thermal Heating

VVeeda

13 hours

#265428

Data migration: Old Toshiba Lt to HP REF + TG

LLogan

14 hours

#265427

Dell Inspiron AIO - OS Freezing After 5 mins

DDillon

14 hours

#265425

Clickfree Backup - Data Recovery/Migration

VVeeda

16 hours

#265424

Custom Desktop | CPU Overheating

JJared M

16 hours

#265420

Custom Desktop - Power Shortage Issue

DDillon

17 hours

#265418

Acer Predator Laptop | No Backlight

JJared M

a day

#265409

HP Desktop | Wont Login

JJared M

a day

#265395

Phones at Elks Lodge

PUnassigned

3 days

#265218

Remote Printing Solution

JJustin

4 weeks

#265156

Hard Drive Monitoring

JJustin B

a month

#260106

NHBTR Managed Services : MAY_26

NUnassigned

2 months

#260164

Site Evaluation | Onsite Session

SUnassigned

2 months

#260187

test

MMike G

2 months

#260189

Smart Lock Gateway Installation | Onsite Session

CCharles B

2 months

#260191

Special Order: Refurbished Desktop

SUnassigned

2 months

#260194

Cancellation - BIZ ALA

CUnassigned

2 months

#260196

Subscription billing failed: ALA AV/BU x8

SUnassigned

2 months

#260202

Repeated daily SAGE access issues

RUnassigned

2 months

#260205

Managed Services : Month _ YR

MUnassigned

2 months

#260206

Managed Services : MONTH_YR

MUnassigned

2 months

#260207

Managed Services : MONTH_YR

MUnassigned

2 months

#260210

Microsoft Defender | Remote Session

MUnassigned

2 months

#250193

Open Balance - 2024 March

OUnassigned

2 months

#260245

TEST

CCharles

2 months

#265412

Pre-Approved HP laptop - OSR

VVeeda

a day

#265407

Diagnostic - Lenovo LT - Touchpad not detecting

VVeeda

2 days

#265406

Diagnostic - MacBook Pro - Water damage

LLogan

2 days

#265401

eBay Lisitng - Dell Optiplex 7060 Micro PC

DDontai

2 days

#265390

Ebay Listing - ASUS Vivobook Pro 15 OLED (Q543)

DDontai

3 days

#265362

Voicemail from Mark Carle (+17272889099)

VUnassigned

a week

#265319

PC Minis and Monitors

JJared M

a week

#265159

Custom Build - Photography

DDillon P

a month

#260167

Acronis Decom

AUnassigned

2 months

#260176

PGO | Guardz Transition

PUnassigned

2 months

#260177

Waggener Law | Guardz Transition

WUnassigned

2 months

#260178

SLO | Guardz Transition

SUnassigned

2 months

#260179

RREO | Guardz Transition

RUnassigned

2 months

#260183

Remote Session - Malware Notifications

RUnassigned

2 months

#260199

Account Manager Transition

AUnassigned

2 months

#260209

Mailbox full | Remote Support

MUnassigned

2 months

#260179

RREO | Guardz Transition

JJustin B

2 months

#262933

AP Wall Mount Acquisition & Installation

JJustin

3 months

#260214

Mini PC Diagnostics

CCharles B

3 months

#265405

Onsite - Canon Printer connection issue

DDontai

2 days

#265389

*TG* Onsite: Device email setup

LLogan

3 days

#265379

Remote: Cant find files + print

LLogan

5 days

#265110

Billing Failure: Vipre AV

LLogan L

a month

#260143

Guardz & Umbrella for 2 Laptops | Remote Session

GUnassigned

2 months

#260155

Cloud Backup Overage

CUnassigned

2 months

#260162

Sunrise Hotel - Printer Setup

SUnassigned

2 months

#260170

CJB Managed Services : JULY_26

CUnassigned

2 months

#260172

NHBTR Managed Services : JULY_26

NUnassigned

2 months

#260201

Network Upgrade + Wireless AP Deployment

RRyan M

2 months

#260208

Onsite Appointment - New Server Setup Help & Firewall Setup

OUnassigned

2 months

#260211

Onsite - Remote Desktop Issues

OUnassigned

2 months

#250362

Website: IT Consultant - Design

RRyan M

2 months

#260224

Office Move| Onsite Survey

Mmike

2 months

#260972

WD 4TB External | Data Lab recovery

MMike G

2 months

#260219

Smart Lock Gateway | Fullfilment and installation

CCharles

2 months

#260164

Site Evaluation: 1 site, 6 users

CCharles B

3 months

WoC

#265435

iDrive image backup overage.

JJared M

11 hours

WoC

#265419

Payment declined — TG 75 FAM

PUnassigned

17 hours

WoC

#265419

Payment declined — TG 36 PREM (invoice #2600189)

PUnassigned

17 hours

WoC

#265419

Payment declined — TG Family

PUnassigned

17 hours

WoC

#265414

Dell Laptop - Upgrade Review & Office Deployement

DDontai

a day

WoC

#265413

Lenovo LT - Separated top assembly

DDontai

a day

WoC

#265410

Email Download | Onsite

CCharles

a day

WoC

#265399

Payment declined — TG 75 FAM

PUnassigned

2 days

WoC

#265398

Payment declined — TG 36 PREM (invoice #2600189)

PUnassigned

2 days

WoC

#265397

Payment declined — TG Family

PUnassigned

2 days

WoC

#265387

HP Desktop - No Boot

DDillon

4 days

WoC

#265384

Data Tally/Clone - HP LT to Samsung LT

JJared M

4 days

WoC

#265380

*TG* Dell Latitude | Unknown password and updates

LLogan

5 days

WoC

#265364

New property Evaluation | Onsite

Ccharles

a week

WoC

#265339

Subscription (NEXT AV& 365) - Pause

VVeeda

a week

WoC

#265175

Microsoft Surface Laptop - Data Migration

SSebastian R

a month

WoC

#265172

HP LT - Diagnostic - Battery swell

DDontai G

a month

WoC

#265054

HP LT - Diagnostic - Panel damage/OS corrupt

DDontai

a month

WoC

#260134

Acronis Backup Overage

AUnassigned

2 months

WoC

#260145

Battery Backup Troubleshoot

BUnassigned

2 months

WoC

#260171

Managed Services : July_2026

MUnassigned

2 months

WoC

#260197

Onsite | Account Transition Meeting

OUnassigned

2 months

WoC

#260204

Device Pickup & Reset | Onsite Session

DUnassigned

2 months

WoC

#260158

Cloud Backup Overage

JJustin

3 months

WfP

#265293

HP DT - No power/ PSU replacement

DDontai

2 weeks

WfP

#265199

Lenovo Laptop | No Boot Device

JJared M

4 weeks

WfP

#253329

Refurb: ASUS FA617 Laptop

DDontai G

2 months

#260105

HAM Managed Services : MAY_2026

HUnassigned

2 months

#260113

Email Security Configuration | Remote Session

EUnassigned

2 months

#260138

Network IPs offline

NUnassigned

2 months

#260146

HDMI Cable

HUnassigned

2 months

#260152

Camera Diag | Onsite Session

CUnassigned

2 months

#260156

Cloud Backup Overage

CUnassigned

2 months

#260157

Cloud Backup Overage

CUnassigned

2 months

#260158

Cloud Backup Overage

CUnassigned

2 months

#260161

Cloud Backup Overage

CUnassigned

2 months

#260165

Replacement Laptop | Onsite Session

RUnassigned

2 months

#260190

Onsite - Office Merge Project

OUnassigned

2 months

#260192

2026 Tooling Refresh

RRyan M

2 months

#250317

Final Invoice Reconciliation and OffBoarding | Remote Session

FUnassigned

2 months

#240192

Data Recovery for Admin PC

DUnassigned

2 months

#265368

Data recovery from bare HDD

JJared M

6 days

#265366

Diagnostic: Lenovo Lt - Possible ghost touch

JJared M

a week

#265187

Inspection - Stuck on boot - HP LT

DDillon

4 weeks

#265184

Pickup Charger

LLogan L

4 weeks

#265135

*RUSH* Dell XPS | No POST

JJared M

a month

#265056

NVR Replacement | Camera Reinstallation

CCharles B

a month

#260175

NVR Hard Reset | Onsite Session

NUnassigned

2 months

#250319

Clerical : 24/25 Invoices

RRyan M

2 months

#230040

Collections: MSP 8xAV/BU + 1TB

CCharles B

2 months

#251878

CHGB Case # 2025197026189 - Vipre Antivirus

RRyan M

2 months

#252130

CHGB Case # - 2025210050186 - Diagnostic

RRyan M

2 months

#264005

Chargeback Notification - $50 DIAG

RRyan M

2 months

#260047

2023 Fraud CC Attempt - Tyrone

RRyan M

2 months

#260000

Chargeback: Vipre Antivirus

RRyan M

2 months

#155102

Collections: Laptop Swap / WiFi Setup

RRyan M

2 months

#200775

Escalation - Fraud CC Charges

RRyan M

2 months

#160032

Onsite Follow-up Server Config

RRyan M

2 months

#260250

Data Recovery - iMac Memory Failure

LLogan L

2 months

#254000

Chargeback - Bank Fee

RRyan M

2 months

#190231

Remote Email SSL Cert Issue

RRyan M

2 months

#203361

PC to Mac Migration

RRyan M

2 months

#261613

Data migration: 2 SD chips to external drive

JJared M

2 months

#261521

Same day onsite - Website issues

NNick G

2 months

#265432

Convert Microsoft Publisher files to .pdf for the recent MS decomm of Microsoft Publisher.

JJared M

12 hours

#265429

TG Covered Inspection - Updates failed.

JJared M

14 hours

#265408

Lexar Thumb Drive | Data Recovery

JJared M

2 days

#265383

Clone Drive from old PC to New PC | In Store Support

CCharles

4 days

#265351

Dell LT - Hinge Repair

DDontai

a week

#265274

App OS "TideAl" - Ongoing Dev

RRyan

3 weeks

#265128

low_hd_space_trigger

JJustin B

a month

#260212

Desktop Support | Remote Session

DUnassigned

2 months

#265391

Ebay Listing - MacBook Pro M4

VVeeda

3 days

#265346

3x Vipre cancelations

Ssebastian

a week

#265332

TG Cancellation

LLogan

a week

#265307

Lenovo LT - Possible Intrusion

VVeeda

2 weeks

#265214

*Escalation* 3 VIPRE subscriptions: Cancellation

LLogan

4 weeks

#265115

Billing Failure: O365

LLogan L

a month

#260275

Diagnostic - Thinkpad LT - Fan Clicking

RRyan

a month

#260270

TG Premium cancellation

Llogan

2 months

#261582

Dell Inspiron - Inspection- Possible Intrusion

SSebastian

2 months

#260254

test ticket

MMike G

2 months

#260242

TacticalRMM - DeployIT

RRyan M

2 months

#261606

Rework: Diagnostic - Intel desktop - no power

DDillon P

2 months